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Delivery & Returns

Delivery Information

Royal Mail 1st Class 1-2 Business Days

Royal Mail 2nd Class 2-3 Business Days 

All orders placed before 6PM will be dispatched the next working day

 

We are currently offering free shipping on all orders over £10, (only on 2nd class delivery)

It’s important to remember that all delivery lead times are estimated, you will usually find that the estimated delivery lead times are correct and you will receive your items within the time frames detailed above.

 

Please note, deliveries may take longer during busier times, such as Christmas or circumstances out of our control.

Return & Exchange Policy

We understand that sometimes you might not be completely happy with your order. If this is the case, you are able to return your order at your own cost.

Upon receipt of your order, where applicable, we will issue a full refund for your items and shipping.

We cannot provide a refund or exchange for perishable goods, this includes helium balloons unless they are faulty or damaged. We may require you to send us an image of the item.

We cannot provide refunds or exchanges on personalised items unless they are faulty or damaged. 

If you feel you have received a faulty item, please Contact Us directly with an image.

If you need more information about our delivery and returns policy, please contact us

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